scottyyy Posted February 11, 2014 Report Share Posted February 11, 2014 I phoned Toyota Bridgnd today to find out how much the service plans cost, gave my registration (54 plate) then the lady says to me "how old is that, nearly 12 years old?" I said no it was out late 2004 so its nearly 10 years. She then replies "So when was the car actually made" I said this car was 2004.. "what month was this?" I said im not sure I just got the car last week, but being a 54 plate it should of been registered after half way through the year.. "ok thank you" I should get paid for doing her job... Are all Toyota dealers this dim? lol :rolleyes: Link to comment Share on other sites More sharing options...
Kazi Posted February 11, 2014 Report Share Posted February 11, 2014 the old dealership in inverness didnt know what an SS-III was..... or superstrut for that matter. Link to comment Share on other sites More sharing options...
scottyyy Posted February 11, 2014 Author Report Share Posted February 11, 2014 Ah God Sent from my HTC One using Tapatalk Link to comment Share on other sites More sharing options...
planc Posted February 11, 2014 Report Share Posted February 11, 2014 I phoned Toyota Bridgnd today to find out how much the service plans cost, gave my registration (54 plate) then the lady says to me "how old is that, nearly 12 years old?" I said no it was out late 2004 so its nearly 10 years. She then replies "So when was the car actually made" I said this car was 2004.. "what month was this?" I said im not sure I just got the car last week, but being a 54 plate it should of been registered after half way through the year.. "ok thank you" I should get paid for doing her job... Are all Toyota dealers this dim? lol :rolleyes: She might be new to the trade, we all have to start in a new trade and need a little time to adjust. the old dealership in inverness didnt know what an SS-III was..... or superstrut for that matter. They are trained to know about UK spec cars so SS-||| isn't relevant, and we only imported GT4's with SuperStrut, and the Carina E GTI had it too. If the staff at the centre started recently they wouldn't know. Old timers like me do though but still haven't needed to as yet. Link to comment Share on other sites More sharing options...
scottyyy Posted February 11, 2014 Author Report Share Posted February 11, 2014 She yeah, suppose I didn't think if she was new or not. Thought she was either blonde or just didn't know nothing about cars :rolleyes: But I can't say much as I don't know much . Sent from my HTC One using Tapatalk Link to comment Share on other sites More sharing options...
J03 Posted February 11, 2014 Report Share Posted February 11, 2014 or just didn't know nothing about cars :rolleyes: That'd imply she knew something about cars. Ahh the irony.... 2 Link to comment Share on other sites More sharing options...
Chris H72 Posted February 11, 2014 Report Share Posted February 11, 2014 I've never had any luck asking for parts at my local Mr T. The waiting area is always full of old people having coffee whilst their yaris/auris/avensis is being serviced. It seems like if your car is over 3 years old they're just not interested and have no idea. Link to comment Share on other sites More sharing options...
Tazz Posted February 12, 2014 Report Share Posted February 12, 2014 Same over here but there used to me going in now i just bring the chassis code Link to comment Share on other sites More sharing options...
Jay_28 Posted February 12, 2014 Report Share Posted February 12, 2014 (edited) My local Toyota joint is brilliant! Theres one oriental chap who works there and anytime I ring he is always on the ball and knows what I'm talking about, even emails me diagrams and part numbers if he is not 100% but he always appears to be correct, I was told he has been with the company for years and it shows with his knowledge, Now that's what I call customer service Vast comparison to VW who won't even tell you the part number or size of a brake disc in fear that you will buy it elsewheres cheaper, they even said that on the phone. Now that's terrible Edited February 12, 2014 by Jay_28 Link to comment Share on other sites More sharing options...
scottyyy Posted February 12, 2014 Author Report Share Posted February 12, 2014 Where's that too Jay? Il ha've to see what this Bridgend one is like in person before judging them by the phone conversation... But looks like a few people had varyd experiences. Sent from my HTC One using Tapatalk Link to comment Share on other sites More sharing options...
Zuban Posted February 12, 2014 Report Share Posted February 12, 2014 sh*** all same as any other dealership employee, many haven't even heard of cars. go armed with part numbers, and also just go round the counter and use the parts database, I did that once, and I sensed a little confusion as to why I was able to navigate it as well as them lol... Link to comment Share on other sites More sharing options...
scottyyy Posted February 12, 2014 Author Report Share Posted February 12, 2014 Lol .. Yep il have to take some of this good advice and if I need anything take a part number . If you need anything done, best thing to do is do it yourself Sent from my HTC One using Tapatalk Link to comment Share on other sites More sharing options...
Askari Posted February 12, 2014 Report Share Posted February 12, 2014 I've always been pleased with the Tyota dealership in my neck of the woods - Westlands Toyota in Stourbridge. Last time I was there the mechanics lined up to admire my car! Link to comment Share on other sites More sharing options...
Kazi Posted February 12, 2014 Report Share Posted February 12, 2014 She might be new to the trade, we all have to start in a new trade and need a little time to adjust.They are trained to know about UK spec cars so SS-||| isn't relevant, and we only imported GT4's with SuperStrut, and the Carina E GTI had it too.If the staff at the centre started recently they wouldn't know.Old timers like me do though but still haven't needed to as yet. Naw, my old dealer was crap. Didn't know anything. The new people who have taken over the dealership know there stuff. Can't fault them. Link to comment Share on other sites More sharing options...
tom-coupe Posted February 12, 2014 Report Share Posted February 12, 2014 One of my local Toyota dealerships (silsden) used to have a proper dodgey mechanic working there he dint even know what a celica was. He thought it was a Prius Link to comment Share on other sites More sharing options...
planc Posted February 12, 2014 Report Share Posted February 12, 2014 One of my local Toyota dealerships (silsden) used to have a proper dodgey mechanic working there he dint even know what a celica was. He thought it was a Prius MUPPET! Link to comment Share on other sites More sharing options...
tom-coupe Posted February 12, 2014 Report Share Posted February 12, 2014 Hahaha Link to comment Share on other sites More sharing options...
J03 Posted February 12, 2014 Report Share Posted February 12, 2014 One of my local Toyota dealerships (silsden) used to have a proper dodgey mechanic working there he dint even know what a celica was. He thought it was a Prius Yeah, apparently they had to transfer him to sales because he caused so many f*ck ups. To date he's sold 5 Hondas Link to comment Share on other sites More sharing options...
scottyyy Posted February 12, 2014 Author Report Share Posted February 12, 2014 Yeah, apparently they had to transfer him to sales because he caused so many f*ck ups. To date he's sold 5 Hondas LOL! Sent from my HTC One using Tapatalk Link to comment Share on other sites More sharing options...
ams Posted February 12, 2014 Report Share Posted February 12, 2014 Vast comparison to VW who won't even tell you the part number or size of a brake disc in fear that you will buy it elsewheres cheaper, they even said that on the phone. Now that's terrible Yep - Ive had the same with VW here - they will not help at all - Ive called up toyota before to check part numbers from other cars in case I have a cross match from one of the cars ive broken and theyve been happy to help. Link to comment Share on other sites More sharing options...
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