Kev82

Bubble Wrap and packing materials cost money, so I imagine he's gone for the cheapest delivery solution. However 'no refunds' would typically cover all eventualities, but does not carry any weight to over ride DSR. Take the hit, send back the items, get your money back and choose a better seller .

If he is now offering a full refund (and his reply was via the eBay case) then he will have to honour that. I would take any time limits he himself sets with a pinch of salt. As the DSR states 'The consumer may be asked to return the goods at their own expense, but only if the seller informed them of this requirement before the contract was made (otherwise, the seller is responsible for collecting the goods) Therefore if he stated before you bought the item that you the consumer would have to pay to return the goods yourself, then he should offer at least to cover the cost of return postage & packaging. However, it may be a good thing to meet him half-way and pay the return courier charges yourself - but only after you have received the full refund, or have him deduct the return postage from the total refund.. I am afraid he probably wont care about your parents, only so much so as that they never checked the condition of the items when they arrived - I mean seriously, how many couriers have people dealt with who actually have the time to wait while you check the goods they deliver?! Also, you'd think a business man would understand that people get busy and cannot always be in to accept their own deliveries.. What a stupid thing to say!

Tell him that you are seeking advice from eBay and that he will get a response when you have one to give. eBay respond quite quickly, just give them as much detail as you possibly can.

Hello, I've just had a good experience with www.wheelcarrier.co.uk. They are cheap but reliable and offer what I thought was a great service when collecting & shipping an exhaust, but as the name suggests, they specialise in Wheels / Tyres. Their website is not the best but they do respond quickly to emails and will offer a phone number to contact them on should it be requested. Under distance selling regulations, the seller has to issue a refund if the item was purchased via Buy it Now or Second Chance Offers on eBay, if the buyer requests it within 7 days (or longer if the seller accepts refunds). If it was a bidding style auction, then the rules are a little different. Sellers can request that the buyer pays towards the cost of returning the item, but only if that is made clear before the transaction takes place. If you buy as an individual from a business trading on eBay (or any other online marketplace for that matter), your sales are subject to either the Distance Selling Regulations 2000 or the Sale of Goods Act 1967. I don't know much about wheels and tyres, but I would question if the courier had caused the damage to these items, and I would question a seller who sells online and believes themselves exempt from DSR's! I would request a refund, perhaps paying for the return yourself (to meet the seller half-way), rather than taking the hit for the repair!