ShaneMag85

Having worked for a toyota dealership within the service department i can hopefully shed some light on this. Most (not all) of the service representitives have had little or no experience in actually working on vehicles and only have access to select information on a computer in front of them. if you want the best advise from a toyota dealership you need to speak with the guys that actually work on the vehicles day in day out. As for the guy who stated they didnt know what an ssiii was, im not at all suprised by this as a uk dealership have very limited info to jap spec vehicles and will have likely only dealt with uk spec models. But some lucky dealerships will have a representitive thats has actually worked the trade and know thier stuff But to be honest it was very rare we saw any kind of celica come in for any kind of servicing so its no suprise that a lot of dealerships dont have the info or experience readily available. You go in and ask about the gt86 however and they will likely be more clued up True however i know for a fact toyota will take apprentices rather than letting them loose straight out of college. they usually shadow the most experienced guys for at least 2 years before letting them loose by themselves as well as having to attend toyota specific college courses to allow them to be trained to thier standards. But even then the not very experienced bit still applies because again not much experience in fault finding However that was just at my local dealership, others may vary